Help
Help & FAQ
Answers about accounts, profiles, verification, VIP, billing and privacy. Can’t find what you need? Our support team is a message away.
Your account
Who can join?
Adults aged 18 or over, or 21 or over in Alabama, Mississippi, Nebraska, Wyoming and anywhere else where 18 is not the age of majority. Members must be real people: no bots, no businesses.
How do I join?
Hit Join free, pick your role and set up your profile. It takes a few minutes and costs nothing.
How do I log in?
Use the Log in link at the top of any page.
Profiles & verification
What should I put on my profile?
Your role, what you’re looking for, your kinks and your limits. Profiles that are honest about experience and boundaries get better replies.
What is the Blue Tick?
An optional government ID check. Verified members get a visible badge, which tells others they’re genuine. There’s also an optional video verification with a moderator, without sharing documents.
My verification is taking a while. Is that normal?
Checks can take some time. If you’re stuck, contact Support and the team will look into it.
Membership & VIP
What’s free and what’s paid?
Joining, building your profile and exploring are free. VIP and VIP Plus unlock the full experience. See pricing.
How do I cancel?
Through Support or the chat bot. You’ll get an email with a link to the cancellation process. Full details on billing & cancelling.
What appears on my card statement?
A discreet billing name, chosen so your statement doesn’t give anything away.
Privacy
Who can see my profile?
Other members. Because we belong to a wider network of dating sites, members of partner sites under the same terms may see it too.
Can people see where I live?
No. Members see a town or city near you, not your street, and never where you are right now. Your real name and email are never shown publicly.
How do I delete my profile?
Cancelling a membership doesn’t delete your profile. Deletion is a separate step, explained on your Membership page once you’re logged in.
Safety
How do I block or report someone?
Block or report directly from their profile or your conversation. Blocked users can no longer contact you or see you.
Someone asked me for money. What should I do?
Do not pay. Block and report them from their profile, then tell us via Contact us if you have already sent anything.
Contact
Still need help?
Support
Account, billing and cancellation requests. You can also reach the team through the chat bot once you’re logged in.
Go to SupportReady when you are.
Join free, set up your profile and start exploring.
Free to join · 18+ only · Members log in
